1. Support & Communication
- How can I contact the support team?
You can contact the support team using the contact information provided by Benefit Bridge at 2107177777 or by email at support@benefit-bridge.gr
- When should I contact my company instead of Benefit Bridge support?
For questions regarding available balances, usage limits, or any other matter related to your benefits, please contact your company.
The exception to this are requests to block a card or account; for these, you should contact the Benefit Bridge support team directly.
- What should I do if I lose my card or if it gets stolen?
You can temporarily block or freeze your card directly through the app in the card section to protect your balance. Once the process is complete, you can request a replacement card directly through the app.
- For urgent matters, you can contact the Benefit Bridge support team at 210 9603121 or via email at support@benefit-bridge.gr. Our team will assist you as soon as possible.
- What should I do if I lose my cell phone or if it gets stolen?
If you have lost your device or are unable to log in to the app, please contact the Benefit Bridge support team immediately at 210 9603121 or send an email to support@benefit-bridge.gr.
- I can't access my account, or I've forgotten my password.
You can easily reset your password within the app by selecting “I forgot my password” on the login screen.
If you are still experiencing a problem or are unable to access your account, our support team is here to help. Please contact us at 210 9603121 or send an email to support@benefit-bridge.gr.
2. General & Corporate Platform
- What is Benefit Bridge?
Benefit Bridge is a modern digital benefits platform that helps companies provide greater value to their employees through solutions such as the Benefit Card, Wellness Card, and Cash Flow, while simplifying processes for the company.
- What types of businesses is the platform designed for?
It is designed for businesses of all sizes that want to enhance their employees’ experience, offer meaningful benefits, and manage their services through a simple and secure digital environment.
- What services does Benefit Bridge offer?
It offers solutions for meal benefits (Benefit Card), wellness benefits (Wellness Card), access to earned wages (Cash Flow), as well as tools for business accounts (Business Account), corporate cards, and payment management.
- How can a business get started with this partnership?
The process begins with a brief exchange with the Benefit Bridge team via the contact form on the website, to understand the business’s needs, so that appropriate guidance can then be provided on the next steps for implementation.
- Is support provided during the activation process?
Yes, the Benefit Bridge team is there to support the business at every stage, from the initial setup and activation of the service to its day-to-day use and management.
3. User Account & Mobile App
- Where can I view my account details?
You can view your account details in the "Account" section of the Benefit Bridge app.
- How can I change my personal information?
Some information can be updated directly through the app. For changes that are not available online, please contact your employer.
- How can I find out about the benefits I'm eligible for?
The available features are displayed on the app's home screen, depending on the services your company has activated.
- What information do employees see in the app?
Employees can view their available cards, balances, available Cash Flow amounts, and transactions easily and securely from their cell phones.
- What should I do if I encounter a technical problem with the app?
First, try closing and reopening the app. If the problem persists, contact the support team at support@benefit-bridge.gr
4. Meal Card – Benefit Card
- What is the Benefit Card?
The Benefit Card is a meal benefit card that allows employees to use their available balance to purchase food and meals with flexibility.
- Where can I use the Benefit Card?
It can be used at thousands of locations, such as supermarkets, bakeries, restaurants, cafes, takeout spots, digital delivery platforms, and food stores.
- Are there limited partner networks for the Benefit Card?
No, the Benefit Card can be used without restrictions at food and dining establishments, without any limitations on partner networks, throughout Greece and Europe.
5. Wellness Card
- What is the Wellness Card?
The Wellness Card is a benefits card that supports employees’ health, well-being, and personal care by giving them access to services that enhance their daily quality of life.
- Where can I use the Wellness Card?
It can be used for wellness, fitness, spa, personal care, and sports activities such as gyms and Pilates.
6. Card Management, Security, and Digital Wallet
- Where can I check the available balance on my card?
The available balance is displayed on the app's home screen as well as in the section of the corresponding card.
- Can I view my transaction history?
Yes, you can view your transactions by clicking on the card you're interested in.
- How do I block or freeze my card if I lose it?
You can temporarily freeze your card right away through the app by tapping the card you want to deactivate.
- What should I do if I notice an unfamiliar transaction?
First, check the transaction details in the app. If you still don't recognize the transaction, block your card immediately and contact support.
- Can I use the card digitally?
You can add it to your digital wallet, Apple Wallet, and Google Wallet and use it on your phone.
- How secure is the Benefit Bridge platform?
The platform has been designed with a focus on security, GDPR compliance, data protection, and reliable service management.
7. Cash Flow Service (Access to Accrued Earnings)
- What is the Cash Flow service?
Cash Flow allows you to access a portion of your earned wages before payday, provided your company has activated the service.
- Is a cash flow loan?
No. Cash Flow is not a loan. It is solely about accessing earnings that the employee has already earned.
- Where can I see the available cash flow amount?
The available balance is displayed within the app, on the Home and Cash Flow screens.
- How do I submit a Cash Flow request?
You can submit a request through the app, in the Cash Flow section, by following the steps displayed on the screen.
- When is the money credited after a request is submitted?
Once the request is complete, the transfer usually takes place within a few minutes.
- Who determines the available amount and the limits in Cash Flow?
The company retains control and sets the available amount and usage limits in accordance with its policy.
- Does the use of Cash Flow entail any additional costs for the business?
Cash Flow is designed so as not to place an additional financial burden on the business. The cost of the service is covered by the employee through a small fee per transaction, which is deducted from their paycheck at the end of each month.
8. Business Account, SEPA & Business Card
- What is the Benefit Bridge Business Account?
The Business Account enables businesses to manage their funds through a secure digital environment, with access to payment tools and tools for day-to-day financial management.
- Are SEPA bank transfers supported?
Yes. The service supports SEPA transfers, so businesses can send and receive money easily and securely throughout Europe.
- What is a Corporate Card, and how is it used?
The corporate card can be used for purchases, payments, and the business’s day-to-day needs, offering greater flexibility in expense management.
- How does the employer manage the services?
The company has access to a digital management dashboard, through which it can monitor services, users, activity, and key information in real time.
9. Corporate Benefit, Engagement, and Competition
- Why should I choose Benefit Bridge for my company's benefits?
Benefit Bridge offers a comprehensive and flexible platform that combines meal cards, wellness cards, access to earned wages (Cash Flow), and financial tools, simplifying management for employers.
- What is the benefit for a company in providing benefits to its employees?
Providing additional benefits enhances employee satisfaction, loyalty, and retention, while at the same time allowing the company to take advantage of significant tax benefits.
- How do Benefit Bridge's solutions help increase team engagement?
By giving employees the ability to manage their meal and wellness benefits, as well as their pay, directly through a modern app, we enhance the team’s sense of care, flexibility, and productivity.
- What are the key advantages of Benefit Bridge's solutions compared to the competition?
The service's widespread acceptance at thousands of locations offers true freedom of choice, without being limited to specific retail chains.
The ability to use Cash Flow at no additional cost to the employer, fully digital and automated management through an easy-to-use app, and personalized support are Benefit Bridge’s key competitive advantages.
9. Operations, Legislation, and Coverage
- Is there a minimum number of employees required to start a business?
No, the Benefit Bridge platform is designed for businesses of all sizes, whether they are small teams or large organizations.
- Are Benefit Bridge's services compliant with Greek law?
Yes, all of Benefit Bridge’s benefits and financial services comply with current Greek and European legislation.
- When will the company receive the card order after activation?
Once registration is complete, the physical cards are issued and mailed in accordance with the specified delivery times.
Digital cards are activated immediately after verification is complete.